Payments are processed using Shopify Payments or PayPal, both of which provide support for all major cards. We don't see your card details at any point, and furthermore, our site is encrypted with SSL for added security.
Frequently Asked Questions
We accept all major cards. We also accept payments from your PayPal balance.
Shipping is charged at a flat rate of $5. We also offer free shipping for all orders over $25 in value.
You should expect delivery within 1 to 2 days if your address is designated as non rural by NZ Post.
However, if your address is designated as rural by NZ Post then delivery could take 2 to 5 days.
We will email you a tracking link directly (if you have purchased and submitted an email address with your order). If you are having difficulty tracking your order, please contact us.
Please send us an email and we will get in touch with the courier company on your behalf. Delays are uncommon, but do occur from time to time.
If your order has been lost or incorrectly delivered, we will reship it or provide a full refund to you.
If your order is returned to us because of your error (e.g. sending us an incorrect address, or not arranging redelivery if you are not home when the courier delivers) then we will reship after you have paid the cost of shipping.
This is very improbable, as HydroBeadz are a very durable product whilst in their dry state. However, if your order is damaged in transit then we will replace it at no cost to you.
Yes, we allow 14 days from the day of delivery for you to return your order for a refund. You must not have opened the HydroBeadz packet(s) to be eligible.
We will refund your order in full but we won't cover the cost of shipping back to us.
At this point we only ship within NZ.